Refund policy

Lumera Electric accepts returns of unused, uninstalled items in their original packaging within 30 days of delivery. Non-defective returns are subject to a restocking fee and return shipping. Defective, damaged, or incorrect items are replaced or refunded at no cost to you.

How do I start a return?

Email Info@lumeraelectric.com with your order number and the reason for the return. We will reply with return instructions, including where to ship the item. Do not ship anything back before requesting a return — items sent without an approved return are not accepted.

What can I return, and what does it cost?

To be eligible, items must be returned within 30 days of delivery, unused, uninstalled, and in original packaging, with all labels, manuals, parts, and documentation included, plus proof of purchase. For non-defective returns, the buyer pays return shipping, a 35% restocking fee applies, and original shipping charges are not refunded.

What if my item is defective, damaged, or incorrect?

Inspect your order as soon as it arrives. Report visible shipping damage within 48 hours of delivery (see our Shipping Policy). Report a defective, malfunctioning, or incorrect item within 5 business days of delivery. Include your order number, a description of the problem, and photos of the item and its packaging. Defective, damaged, or incorrect items are replaced or refunded at no cost to you.

How do I cancel an order?

To cancel, call (877) 516-4040 or email Info@lumeraelectric.com before your order ships. A 5% cancellation fee applies once an order has been placed. If the order has already shipped, it is handled as a standard return, with return shipping and the restocking fee applied.

Which items cannot be returned?

Final-sale and non-returnable items include custom, configured, special-order, and personalized products; opened, used, installed, or altered electrical products; items not in their original packaging; hazardous materials, flammable liquids, and gases; and sale, clearance, and gift-card items. Contact us before ordering if you are unsure whether a specific item is returnable.

How are refunds issued?

Once we receive and inspect your return, we will let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days, less the restocking fee and original shipping. Your bank or card issuer may need additional time to post the refund.

Can I exchange an item?

The fastest way to get the item you need is to return the original and place a new order at lumeraelectric.com.